Listening Reflection Essay English

However good you think your listening skills are, the only person who can tell you if you have understood correctly or not is the speaker.  Therefore, as an extension of good listening skills, you need to develop the ability to reflect words and feelings and to clarify that you have understood them correctly. 

It is often important that you and the speaker agree that what you understand is a true representation of what was meant to be said.

As well as understanding and reflecting the verbal messages of the speaker it is important to try to understand the emotions - this page explains how to use reflection effectively to help you build greater understanding of not only what is being said but the content, feeling and meaning of messages.


What is Reflecting?

Reflecting is the process of paraphrasing and restating both the feelings and words of the speaker.  The purposes of reflecting are:

  • To allow the speaker to 'hear' their own thoughts and to focus on what they say and feel.
  • To show the speaker that you are trying to perceive the world as they see it and that you are doing your best to understand their messages.
  • To encourage them to continue talking.

Reflecting does not involve you asking questions, introducing a new topic or leading the conversation in another direction.  Speakers are helped through reflecting as it not only allows them to feel understood, but it also gives them the opportunity to focus their ideas.  This in turn helps them to direct their thoughts and further encourages them to continue speaking.


Two Main Techniques of Reflecting:

Mirroring

Mirroring is a simple form of reflecting and involves repeating almost exactly what the speaker says. 

Mirroring should be short and simple.  It is usually enough to just repeat key words or the last few words spoken.  This shows you are trying to understand the speakers terms of reference and acts as a prompt for him or her to continue. Be aware not to over mirror as this can become irritating and therefore a distraction from the message.

Paraphrasing

Paraphrasing involves using other words to reflect what the speaker has said.  Paraphrasing shows not only that you are listening, but that you are attempting to understand what the speaker is saying. 

It is often the case that people 'hear what they expect to hear' due to assumptions, stereotyping or prejudices.  When paraphrasing, it is of utmost importance that you do not introduce your own ideas or question the speakers thoughts, feelings or actions.  Your responses should be non-directive and non-judgemental.

It is very difficult to resist the temptation to ask questions and when this technique is first used, reflecting can seem very stilted and unnatural. You need to practice this skill in order to feel comfortable.


Reflecting Content, Feeling and Meaning

The most immediate part of a speaker's message is the content, in other words those aspects dealing with information, actions, events and experience, as verbalised by them.

Reflecting content helps to give focus to the situation but, at the same time, it is also essential to reflect the feelings and emotions expressed in order to more fully understand the message.

This helps the speaker to own and accept their own feelings, for quite often a speaker may talk about them as though they belong to someone else, for example using “you feel guilty” rather than “I feel guilty.”

A skilled listener will be able to reflect a speaker's feelings from body cues (non-verbal) as well as verbal messages. It is sometimes not appropriate to ask such direct questions as “How does that make you feel?”  Strong emotions such as love and hate are easy to identify, whereas feelings such as affection, guilt and confusion are much more subtle.  The listener must have the ability to identify such feelings both from the words and the non-verbal cues, for example body language, tone of voice, etc.

As well as considering which emotions the speaker is feeling, the listener needs to reflect the degree of intensity of these emotions.  For example:

IntensityEmotion
“You feela little bitsad/angry?”
“You feelquitehelpless/depressed?”
“You feelverystressed?”
“You feelextremelyembarrassed?”

Reflecting needs to combine content and feeling to truly reflect the meaning of what the speaker has said.  For example:

Speaker:

“I just don't understand my boss.  One minute he says one thing and the next minute he says the opposite.”

Listener:

“You feel very confused by him?”

Reflecting meaning allows the listener to reflect the speaker's experiences and emotional response to those experiences.  It links the content and feeling components of what the speaker has said.

You may also be interested in our pages: What is Empathy? and Understanding Others.

Guidelines for Reflecting


  • Be natural.
  • Listen for the basic message - consider the content, feeling and meaning expressed by the speaker.
  • Restate what you have been told in simple terms.
  • When restating, look for non-verbal as well as verbal cues that confirm or deny the accuracy of your paraphrasing.  (Note that some speakers may pretend you have got it right because they feel unable to assert themselves and disagree with you.)
  • Do not question the speaker unnecessarily.
  • Do not add to the speaker's meaning.
  • Do not take the speaker's topic in a new direction.
  • Always be non-directive and non-judgemental.

Further Reading from Skills You Need


Our Communication Skills eBooks

Learn more about the key communication skills you need to be an effective communicator.

Our eBooks are ideal for anyone who wants to learn about or develop their communication skills, and are full of easy-to-follow practical information and exercises.


+ All Listening Skills Essays:

  • Preliminary Economics Skills Shortage Essay
  • Counselling Skills
  • Hsc Pdhpe: Core 2, Skill Acquisition Assignment
  • Self Evaluation, Employability & Transferrable Skills
  • Effective Management: Personal and Professional Skills
  • Current Skill Gaps in the Hospitality Industry
  • Supporting Children's Ict Skills
  • Using Fun Activities to Improve Speaking Skill
  • Skills for Effective Management
  • Education: The Key in Developing Negotiation Skills
  • Issues in Academic Library: Essential Skills of Information Professional
  • Language Skills Related Tasks’ Assignment
  • The Importance of Critical Thinking Skills in Accounting Education
  • The Effect of Texting in Writing Skills of the Students
  • 3.08 Critical Thinking Questions . Parenting Skills
  • Literature Review of Social Skills Intervention
  • General Internet Skills
  • How Can Storytelling Improve Communication Skills in a 4 Yr Old
  • Observation as a Social Work Tool and Skill
  • Research on the Communicative Skills of Dogs
  • Compare and Contrast the Skills Needed for General and Project Management
  • Language and Communication Skills
  • Bad Leadership Skills in Black Hearts by Jim Frederick
  • Personal and Public Speech Skills
  • Overview of New Faith Family Center Life Skills Program
  • Critical Managerial Skills with Total Quality Management
  • Management Skills
  • Employability Skills
  • Acquiring Skills in a New Language
  • Cooperative Learning: Improving Social Skills in the Classroom
  • Skills Project--Shyness
  • Knowledge Skills Abilities
  • Management Functions, Roles and Skills
  • The Skills of a Great Journalist
  • The Goal of Netflix's Skills Direct Promotion Methods
  • Developing Personal Skills
  • Nursing: Essential Knowledge, Skills and Attitudes Nursing: Essential Knowledge, Skills and Attitudes Introduction Nursing Is Not Just a Collection of Tasks. to Provide Safe and Effective Care to the Clients, Nurses
  • Reflection Paper: 1 Credit Study Skills Course
  • Skill and Social Care
  • Children in Sports Develop Life Skills
  • The Appropriate Use of Counselling Skills and of Pastoral Care
  • Many People Have Argued That the Skills Needed to Be Successful in Today's Workforce Have Changed. What Skills Do You Feel an Individual Needs to Be Successful in a Job Today? Why Do You Feel These Skills Are Most
  • Comparing Organizational Management Skills and Leadership Skills
  • Improving Reading Comprehension and Critical Thinking Skills in Middle School Students
  • Skills Assessment Summary and Matrix
  • What Are They Key Factors for Success in Debating; Team Processes and Preparation, or the Public Speaking Skills Employed
  • Negotiation Skills: Buying a Car
  • Assessment as a Process of Making Judgements of Learners Knowledge, Skills and Competence Against Set Criteria
  • Types of Study Skills
  • A Reflection of the Skills Acquired from Inter-Professional Education and How They May Be Applied in Practice
  • Discuss the Skills and Attitudes to Working with Children, Young People and Families
  • Effective Study Skills Are the Sole Foundation of a Sound Education
  • Writing Skills
  • Q 1. Describe Any Situation That You Experienced Where the Communication Went Wrong Because the Listening Was Faulty. Analyze the Situation by Explaining the Type of Listening Barrier.. How Could This Barrier Be Overcome? (10 Marks).
  • Business Skills for e-commerce
  • Negotiation Skill
  • Fundamental Movement Skills
  • Nursing: Essential Knowledge, Skills and Attitudes
  • Discuss Data Gathering and Presentation Skills of Consultants.
  • Acquiring Management Skills
  • Leveraging Newly Acquired Skills to Benefit Society
  • Good Leadership Skills
  • Developing Self-Awareness Is a Requirement for All Counselling Trainees. Why Might This Be so? Discuss the Benefits and Difficulties of This for the Trainee Practicing Skills in Triads.
  • Qualities and Skills of an Effective Teacher
  • Reflection of Learning from the Article Teaching Listener Skills and Echoics
  • Promote young children physical activity and mivement skills
  • Developing Language Skills
  • Managerial Skills in the 21st Century
  • The Skills Approach Analysis of Angela Merkel
  • Essential Skills and Qualities of Managers
  • Personal Skills for Business Management Students
  • Explain How Communication Skills Are Used in Health Care
  • Critical Analysis Skills Developed Through Writing a Reflection Paper
  • Interpersonal Skill: The Cornerstone of Good Leadership at any Level

One thought on “Listening Reflection Essay English

Leave a Reply

Your email address will not be published. Required fields are marked *