Ask The Passengers Book Trailer Assignment

Airstream’s are an iconic piece of American history and the idea of owning and traveling in one is becoming more and more desirable. A quick look on craigslist or ebay will unearth a gamut of seemingly cheap and outrageously priced trailers — all in the same spot. Fully restored trailers that are polished and shiny, stock trailers that seem to be solid but just a little dirty and gutted trailers that are, “ready for restoration”. What do you look for when shopping for a vintage travel trailer? How do you know what a trailer is worth? How much will repairs cost? How much should you pay? When should you walk away?

 

In this article I will answer these questions as I share my experience being a complete newbie and buying a vintage Airstream, what I learned in the process and what I wish I knew before buying our 1966 Airstream Overlander.

 

SHOPPING

 

Before purchasing our trailer we looked at a handful of trailers and they were all junk. They were either partially gutted, neglected, in need of major repair or all of the above. I regularly kept my eye on craigslist. It seemed like trailers that were complete were priced at a minimum of $3500. Even the junk we looked at was $2k. Until one day I came across this listing:

 

1966 Airstream Overlander. All original. Everything Works. $2750

 

The pictures were vague so I called the guy to take a look.

 

FIRST INSPECTION

 

Upon first inspection everything looked original and complete. It was fairly clean and while it had some dated decor (sunflower curtains, wolf blanket and dingy carpet) it looked to be in great shape! The seller said all the components functioned.

 

The exterior had a few dents and one long scratch/dent on the drivers side. But considering the other trailers we looked at this appeared to be a deal!

 

PURCHASE

 

We tried to negotiate on the price. The seller said he wasn’t going to budge on the price and he had a several potential buyers from Seattle to Montana en-route to see it. While we were looking at it several people called to enquire about it. Scarcity crept into our minds, so we paid the asking price and drove it off before anyone else could.

 

ORIGINAL RENO PLANS

 

Since we thought the trailer was in good original shape we had only planned on some minor updates. We planned to remove the carpet, make the kitchen counter a bit longer and add a dinette. Some paint, new upholstery and a new counter surface. We originally planned on these items taking 2-3 months and we budgeted $2500 for the updates.

 

REVISED RENO PLANS

 

As we started the renovation we found major floor rot in the rear of the trailer underneath the bathroom bench. So much rot in fact there was hardly any signs of remaining wood for a large swath of the rear of the trailer. As I began to research on the forums I found that this is a common problem for these trailers. I also learned that these trailers are built from the back forward so to replace this section of floor we needed to gut the majority of the interior.

 

A little speed bump in our plans be it seemed doable…

 

THE GROWING RENO LIST

 

So we fastened the drill bit and began removing rivets and internal components. The deeper we got the more issues surfaced…

 

The frame underneath the rotted floor was compromised
the copper water lines featured holes like swiss cheese
More floor rot next to the front door
Furnace & hot water heater were missing components and non operational
Leaky black tank valve
The Metal Black Tank Pan had eroded to almost nothing
Cracked fresh water tank

 

I worked for almost a solid 2-months getting these issues squared away. The new floor was in, the body panels back on and I thought I could begin to see light at the end of the tunnel as interior cabinets were next on the list. For me this was going to be the fun part!

 

Until it started to rain that Fall…

 

EVEN MORE ISSUES

 

It hadn’t rained much all summer and as Fall approached we got our first major rain. After the rain I went out to the trailer and to my horror I found water seeping in on my new floor! I scratched my head and spent several days sealing anything and everything I could think of. Finally I gave up and decided to take back-off the interior panels to try and see where the water was coming from.

 

Come to find out the trailers front passenger side had a major repair done. The lower panels were replaced and the installers used olympic pop-rivets with rubber gaskets. These gaskets broke down over time leaving a gap and dozens of places for water to seep in. To stop most of the leaking I had to drill out all the pop rivets and replace with solid buck rivets.

 

Our Airstream renovation seemed to be a never ending list of problems!

 

LESSONS LEARNED

 

What did I learn from this experience renovating our vintage trailer?

 

LEARN

 

Learn as much as you can before taking the plunge. Look at as many trailers as possible. Talk with Airstream owners (that aren’t trying to sell your their project). Watch videos, read forums. The Airforums is an awesome place to get answers and has a wealth of information anything Airstream. The VAP (Vintage Airstream Podcast) is a great resource! There are 100’s of episodes talking about most things on a trailer. I listened to episode-after-episode while doing repairs on our trailer and it was an invaluable education!

 

INSPECT

 

If I knew then what I knew now I would never have bought our trailer! From the rear service door I could have seen that the floor was rotted through, I could have seen that the black tank pan had rusted to almost nothing, I could have tested and verified that the appliances were all junk.

 

DON’T SETTLE

 

Often we see what we want to see. And we justify the reality to get what we want. In retrospect I did see some of these issues.. but I wanted a trailer and this one was much better and cheaper than anything else we had seen. Stay away from the scarcity mentality…there are many suitable trailers…even if it takes more time to find the right one.

 

If we would have saved what we put into materials into our trailer we could have bought a much less needy trailer. Then there is your time to think about…I spent 100’s of hours (many of them stressful) renovating our Airstream. We had to stay with family and couldn’t travel because of the repairs. If we would have waited we could have found a trailer that we could have moved into much sooner.

 

THINK LONG AND HARD BEFORE BUYING A PROJECT!

 

For most people I don’t recommend buying a project. Repairs take skill, time and money. It’s better to find a trailer that has either had repairs done already or checks out solid. For some (that have the time, money, space and expertise) a renovation may make sense. But go into it with both eyes wide open!

 

CONCLUSION

 

As you shop for and find your perfect vintage trailer be as educated, informed and intentional about what you want/need before you buy. Ask questions. Test. Know and understand what you’re looking at.

 

RESOURCES

Great Article on Price & Value of Airstream’s

Great Resource List of Parts Suppliers & Companies that do repair & restoration

Before Pictures of our 1966 Airstream Overlander 26′

Our Airstream Reno Main Post – Links to Each Phase of the Journey

Airstream Interior Tour (Summer 2013)

United Airlines’ motto invites its customers to “fly the friendly skies” aboard its planes. But the airline’s actions on the ground will make you think twice.

On Sunday, police at O’Hare International Airport in Chicago boarded a United flight to Louisville prior to takeoff and physically pulled a man out of his seat, ultimately dragging him down the aisle and off the plane by his arms after he refused to leave the seat he had paid for. Videos of the incident taken by passengers quickly spread online.

The videos are as upsetting as they are infuriating. Passengers who witnessed the incident said the man being dragged out was a doctor who, like them, had paid for a ticket and had a seat assignment. He reportedly refused to leave his seat because he had patients to attend to in Louisville the next day.

According to United, the airline had overbooked the flight — a common practice that’s usually resolved because airlines find volunteers to change flights, or because ticketed passengers miss their flights. After United offered travel vouchers and didn’t find any takers, the man and three of his fellow passengers were reportedly randomly selected and asked to deboard. The New York Times reports that four United employees needed to board the overbooked flight in their place.

When the man didn’t comply, brute force was applied.

In the wake of the videos and news of the incident going viral, United apologized for having to “re-accommodate” those passengers.

This plane dragging incident is the airline’s second controversy in the past few weeks. At the end of March, the company found itself under harsh public scrutiny after it refused to allow two girls flying on “buddy passes” — as guests of an employee — to board because they were reportedly wearing leggings, which the airline said did not adhere to its dress code for that class of travel. According to United, that episode, like Sunday’s forceful deplaning, was simply the airline following protocol.

As NPR reported, “United did not apologize for enforcing its buddy pass dress code. They explained the rule and said they regularly remind employees of it. ‘To our regular customers, your leggings are welcome,’ the airline said.”

United’s unsympathetic response and lack of self-awareness has made it a target for anyone who has ever had a terrible flying experience.

Even if United was well within its rights both with the leggings incident and in bumping the Chicago passenger from his flight, most people can agree that its public explanation in both cases wasn’t a good look. But the issues run deeper than one airline, and the outrage that’s sprung up in response speaks to what a nightmare air travel can be and how the airline industry doesn’t seem to want to improve the experience. And perhaps more terrifying is the fact that the industry doesn’t really need to.

United can legally bump you from a flight you paid for, even if you’ve already boarded and taken your seat

Perhaps the biggest question initially surrounding the video was whether United was justified in removing the man from its flight: Can an airline forcibly take you off a plane if you’ve paid for a ticket, have a seat assignment, and have boarded?

The simple answer: Yes.

As my colleague Tim Lee explains, airlines often book more people than they have space for on a given flight. Usually everything ultimately evens out — because people don’t show up, because flights and itineraries are swapped, or because airlines ask for and find volunteers from an overbooked flight to switch to a different one, in exchange for a voucher for future travel.

This flight was one of those times when the math didn’t work out.

In short, you can involuntarily get bumped from a flight that you’ve paid for, but airlines have to offer you compensation. Lee writes:

Rather, the problem was that United was too stingy in offering passengers compensation to voluntarily leave the airplane. Federal regulations give airlines a relatively easy out in situations like this: They can bump a passenger involuntarily if they pay four times the ticket price (up to $1,350).

That $1,350 figure was never reached in this case — news reports say that United offered up to $800, and then implemented the random drawing where four people were selected to get bumped from the flight.

United maintains that it acted within its rights.

On Monday, after news of the incident broke, United Airlines CEO Oscar Munoz released a statement apologizing for having to “re-accommodate” customers:

There’s something hilariously terrifying about Munoz’s use of the phrase “re-accommodating.” In normal instances, “re-accommodating” sounds like it involves paying for a nearby hotel after canceling a flight or offering vouchers for future travel, but in this case, it refers to heaving a human being into a narrow airplane aisle and then pulling him out of the aircraft while he’s on his back.

"We followed the right procedures," United spokesperson Charlie Hobart told the Associated Press. "That plane had to depart. We wanted to get our customers to their destinations."

In March, United said two girls wearing leggings could harm its reputation. Now the airline has a terrible one.

What makes Sunday’s transgression worse from a public relations standpoint is that this is the second time in a few weeks that United has been the subject of widespread outrage. The violent incident looks even worse as a follow-up to the aforementioned leggings controversy in March, when the airline refused to allow two teenage girls to fly from Denver to Minneapolis because the girls were wearing leggings that didn’t adhere to its dress code for buddy pass travel.

At the time, United was so concerned about its image that it prevented two girls in leggings from “representing the company” as guests of its employees. But now that image is in the garbage, because the airline has quickly become known as one that will physically pull paying customers off a flight if it has to.

On Monday evening, Munoz sent a letter to United employees stating that he stood by them and the actions taken in Chicago.

“Our agents were left with no choice but to call Chicago Aviation Security Officers to assist in removing the customer from the flight,” Munoz said in his letter. “He repeatedly declined to leave.”

As many have observers have noted, Munoz states that the agents at O’Hare were “left with no choice” but to have security bodily remove the man from the plane. But it seems like they could have tried to offer passengers more money — at least as much as that $1,350 limit set by regulators — before resorting to something so physically forceful.

To be clear, United and the police are separate entities. The people who dragged the man off the flight were Chicago aviation security officers from the Chicago Police Department, not United agents. United’s employees, as Munoz explained in his Monday evening letter, were just following protocol in calling the police.

According to the New York Times, “[T]he Chicago Department of Aviation said in a statement on Monday that the incident ‘was not in accordance with our standard operating procedure’ and that an officer had been placed on leave pending a review of the matter.”

Of course, United isn’t the only airline that overbooks flights. According to the US Department of Transportation’s Air Travel Consumer Report from March 2017, United actually ranks in the middle of the pack when it comes to the rate of involuntary denied boardings (0.40) per 10,000 passengers — airlines like JetBlue and Southwest have higher involuntary denied boarding rates. But as Nate Silver pointed out, United also isn’t as aggressive or as successful as airlines like Delta when it comes to finding volunteers to give up their seats when a plane is overbooked.

But the complaint here is that it seems like there are missing steps between asking a man to leave an overbooked flight because he’s been bumped and, if he refuses, knocking that man to the ground and dragging him off the plane, busting his lip in the process.

If every airline deals with denied involuntary boardings — some 8,955 occurred between October and December 2016, according to the DOT report — why did this one result in someone literally being dragged into the aisle? Is that a reflection of United’s policy? And is United’s valuing its policy over its customers indicative of a bigger problem in the industry?

The outrage in response to these United incidents is exacerbated by people’s frustrations with the domestic airline industry

It’s hard to imagine another industry getting away with rescinding services that have already been paid for.

“How many businesses do you know of that can sell you a good or service, accept payment, and then withdraw that good or service unilaterally for their own purposes — much less by force?” Michael Hiltzik wrote for the Los Angeles Times.

Imagine if a restaurant charged you for a meal and then made you leave before it was served. Imagine if you paid for a haircut but your barber stopped partway through and made you live with it until he could reschedule your appointment.

Even for people who haven’t had a hellacious airline experience like United’s violent deplaning, the flying experience can be frustrating. Getting from one place to another can feel like an expensive hell of cramming into a tiny seat and paying fees for luggage that we didn’t have to pay in the past.

Flights are still expensive, even though the cost of jet fuel, a reason commonly cited by airlines for raising prices and adding fees, has gone down — in 2016, jet fuel prices were a third of what they were in 2014, but ticket prices didn’t decrease in kind. It’s cheaper for airlines to operate now than it was a few years ago, but they haven’t passed any savings on to customers.

Even though there are all these grievances and annoyances, and even though the concept of airlines taking your money and denying you a service is maddening, it’s the way airlines currently and will continue to work.

The bottom line is that the commercial airline industry isn’t competitive — four airlines make up 80 percent of the business. According to BuzzFeed, the US airline industry made an estimated $20 billion in profits in 2016. And there’s no incentive for them to make our experiences better, because customers don’t have much choice.

Airlines can make big money while shoving customer experiences into the gutter. What’s in it for them to change if what they’re doing is already profitable?

The small glimmer of hope for customers who are unhappy with airlines’ behavior is that United’s actions have gone viral. People with smartphones are everywhere, making it simple to document a grievance and share it on social media. With all the different videos taken on Sunday, it’s easy to see the difference between United’s official account of the man’s “re-accommodation” and what passengers actually witnessed.

Perhaps United’s massive bungle and the ensuing public relations nightmare might give the airline pause before it defends such actions. And maybe other airlines are watching how unhappy people are with United and are taking notes — there’s an article being widely shared online about how Delta ultimately paid one woman and her family $11,000 for volunteering multiple times to take different flights.

But judging from United’s lack of accountability in its official responses, it doesn’t seem that message is getting through fast enough.


Watch: Fuel is cheap. Why are we still paying to check bags?

One thought on “Ask The Passengers Book Trailer Assignment

Leave a Reply

Your email address will not be published. Required fields are marked *